Shipping & Returns
We Are Proud To Offer Worldwide Shipping
At Lox London, we are proud to offer international shipping to most countries worldwide. If you have any questions about shipping to your home country, please feel free to contact us.
Shipping Rates
United Kingdom:
- Orders below £50: Shipping fee of £2.95
- Orders £50 and above: Free Standard Shipping
United States:
- Orders below $50: Shipping fee of $3.95
- Orders $50 and above: Free Standard Shipping
International:
- Orders below £50 (or local currency equivalent): Shipping fee of £4.95
- Orders £50 (or local currency equivalent) and above: Free Standard Shipping
Oversized items may incur additional shipping fees, which will be clearly outlined at checkout.
Delivery Estimate
Our delivery estimates may vary depending on the time of year and the destination country. Current shipping estimates are displayed on the product page before you checkout.
Most of our items are shipped directly from our manufactures warehouse in order to minimize logistics cost. Our manufacturers are based in Europe & Mainland China.
Processing Time:
- 1-3 business days for all orders
Standard Delivery:
-
- United Kingdom: 4-14 business days
- United States: 4-14 business days
- Canada: 7-14 business days
- Other countries: 7-14 business days
Oversized Items Delivery (furniture etc):
-
- United Kingdom: 3-4 weeks
- United States: 3-4 weeks
- Canada: 4-6 weeks
- Other countries: 6-8 weeks
Shipping Chart
| Country | Standard Shipping | Oversized Product |
|---|---|---|
| United Kingdom | 5-16 days | 3-4 weeks |
| United States | 5-16 days | 3-4 weeks |
| Canada | 7-16 days | 4-6 weeks |
| Other Countries | 7-16 days | 6-8 weeks |
Customs, Duties, and Taxes
For international shipments, the buyer is responsible for all customs duties, taxes, and clearance fees. These are mandatory government charges and are not collected by Lox London. Ensure to check your country’s import regulations before placing an order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. Lox London will arrange for a replacement or refund.
Return Shipping Costs
- Damaged/Defective/Wrong Items: Return shipping costs are covered by Lox London.
- Other Returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping method for returns.
Please click here for more information on returns & refunds.
Incorrect Shipping Address
Please double-check your shipping details before confirming your order. Lox London is not liable for delays or losses due to incorrect addresses. For corrections, contact us immediately after placing your order. Changes after shipment may incur additional charges.
Oversized and Handcrafted Items
- Oversized furniture and handcrafted items are custom-made and may take 3-8 weeks for delivery.
- A 20% restocking fee applies for returns due to change of mind.
If you have any questions about shipping or delivery, feel free to contact us.
