Got a question? Our FAQs can help
You'll find answers to most common questions below. Still not answered your question? Don't be shy, reach out and say hi!
Orders & Shipping
Do you ship to my country?
Do you ship to my country?
We are proud to offer international shipping to most countries in the world. For more information, check out our shipping page.
How long will my order take to arrive?
How long will my order take to arrive?
We aim to ship all orders within 1-3 business days.
For most destinations, orders arrive within 5-14 business days. Current shipping estimates can be found here.
Is shipping really free?
Is shipping really free?
Yes. We are proud to offer Free International Shipping on all orders over £50!
Will I pay any customs fees?
Will I pay any customs fees?
Wherever possible, all orders will be shipped with import fees & duties paid.
For more information, visit our shipping page.
Can I track my order?
Can I track my order?
Absolutely. You will be sent tracking information via email as soon as your order is dispatched.
You can track your order from within your account, or from our order tracking page.
Why have I recieved multiple tracking numbers?
Why have I recieved multiple tracking numbers?
Sometimes, your order may be split into multiple shipments. You will be sent separate tracking emails for each of your shipments.
I have just placed an order, can I amend it?
I have just placed an order, can I amend it?
Your order is passed on to our fulfilment partners automatically as soon as it is placed. Therefore, we may be unable to amend your order once it has been processed.
If you would like to request any changes to your order, we ask that you contact us as soon as possible.
Returns
Can I return my order?
Can I return my order?
We really hope you will be satisfied with your purchase. However, if you are not for any reason, we offer free 14-day returns - no questions asked!
If you have a problem with your order, or if you'd like to make a return - please contact us.
Can I exchange an item?
Can I exchange an item?
We can offer exchanges on certain product lines. Please contact us and a member of the team will be happy to assist.
When will I receive my refund?
When will I receive my refund?
Once we receive your return, we will process all refunds within 3-5 working days. All refunds will be made to the original payment method. Most banks take 3-5 working days to reflect refunds (although some banks/credit cards may take longer).
